RETURN POLICY:
PLEASE READ OUR RETURN POLICY!
We want you to be super happy with everything you purchase from our boutique. Most Returns are due to fit issues. Please consult our sizing guides before ordering, and if you have any questions, don't hesitate to contact us. We're here to help! An email now could save you lots of hassle later!
PinkImpulse.com utilizes a return authorization number system (RA#) for processing returns. If you wish to return an item, you need to email us for an RA# (see below).
Customers have three choices when returning their item(s):
1.) We will issue you a refund to your credit card or Paypal account
2.) We will exchange your item
Customers have 14 days from the date they received their shipment to request an RA#, and 14 days from the date they were sent an RA# to send the item(s) back. Once we receive your item(s), we will send out your exchange item, issue you store credit, or refund your credit card or Paypal account. Please allow up to 14 business days for processing time if you return is authorized and you select the refund option.
Your return or exchange will be processed within 14 business days from the date of receipt of your item(s) in our warehouse. We are not open on Saturdays or Sundays.
All return items must be authorized by PinkImpulse.Com with a return authorization number (RA#) and must be returned in the same condition you received the merchandise (e.g. tags attached, in its same box or packaging, etc.)
Customers are responsible for shipping costs when returning item(s). Shipping fees are non-refundable. Returned items received past the due date and unauthorized returns that are mistakenly accepted by us without an RA# or with a fake RA#, will be charged a 50% restocking fee. Returned items that have been altered from their original state (e.g. no tags, or unclean), covered in pet hair, or worn or damaged items are not allowed for return and we will not issue credit. Shoe boxes that have been taped will be charged a 50% restocking fee.
Returns and fees are judged at the discretion of Pink Impulse Inc. Please do not ship your item back to us without a return authorization number (RA#) or with a fake RA#. If you do, we will know, and your package will not be accepted.
Please do not return worn items. Please know that we have a policy in place where we double check all inventory we ship to make sure all merchandise is in its proper condition prior to shipment. We know when you send us worn items. If you are uncertain about this policy, please see this specific FAQ that addresses this issue.
If your return is approved, you will receive a return authorization number (RA#) via email within 3-4 business days from the date you submit your request (excluding weekends and U.S. holidays).
We cannot accept lingerie back for any reason...ever! This includes hosiery, socks, panties, and any boxed or packaged lingerie that includes a thong or g-string.
Corsets, petticoats, waist cinchers, and bras that are not in packaging are acceptable as long as they do not include a thong or g-string. Please use common sense. If you are unsure about what can or cannot be returned, please ask!
Halloween Costume Policies for costumes purchased between the dates of September 1st and November 15th. All costumes and costume accessories purchased between the dates of September 1st and November 15th are NON-RETURNABLE and Non Exchangeable. Pink Impulse Inc. does not process size exchanges for Halloween Costumes purchased during the dates of September 1st and November 15th. All sales are final for costumes and costume accessories purchased between the dates of September 1st and November 15th.
Costume Accessories are any items from our Halloween Costumes Accessories Pages.
All costumes and costume accessories purchased between the dates of September 1st and November 15th that are returned to us will be donated to charity, and no credit will be issued.
Customers are responsible for all shipping fees for any authorized returns and/or purchases made utilizing a store credit code. Store credit applies toward merchandise only, not shipping fees. Original shipping charges and return shipping charges will not be credited. You will need to pay shipping costs for your order when using a store credit code to place an order; Prices are subject to change at any time. We cannot honor promotional discounts after a sale is over. Please take advantage of our sales and promotions during their specified time frames. If you buy an item on sale, your discount savings does not apply toward future orders.
If we authorize your return:
PLEASE READ these directions for packing:
We will issue you a refund, exchange your item, or issue you a store credit code within 14 business days after the date we receive your package.
Pack the unworn item(s) securely and in the same condition and/or packaging in which you received it. If returning footwear: Do not apply tape or labels directly to the shoe box or otherwise damage the box or you will be subject to a 50% restocking fee.
Include a note in your package indicating that you would like to have a refund, exchange your item, or have us issue you a store credit code.
The customer is responsible for postage fees when sending any item(s) back to us. Send your package with tracking. We are not responsible for lost packages.
Store Credit will be issued in the form of a code which will be emailed to you. If you haven't received an email within 14 business days, check your bulk / spam folder. If that doesnt work, please contact us!
Customs, duties, taxes, return postage and other related charges are the sole responsibility of the customer and cannot be refunded.
To request a RETURN AUTHORIZATION NUMBER (RA#) email us @ pinkimpulse@gmail.com.
Please allow up to 3-4 business days for an RA#.
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Refused Packages and Canceled Orders, Unclaimed Packages, and Order Substitutions:
CANCELED ORDERS: Customers may cancel their orders. We will try to help you, however, we are busily working to fill orders during the day and we do not guarantee any order cancellations or order modification and/or substitutions. This includes address changes due to information entered incorrectly upon placing your order. We must receive your request in writing via email within 2 hours after you place your order. After two hours, you will be subject to a 15% re-stocking fee which we will charge to your credit card or payment method you used to place your order.
REFUSED PACKAGES: Once an order has shipped, we consider the transaction completed. Refusing a package does not entitle you to a refund. Refused packages are subject to a 20% restocking fee in addition to the cost of the shipping and handling because we have already incurred the cost of preparing, processing and shipping your order.
UNCLAIMED PACKAGES:We will make two good faith attempts to contact you about your unclaimed package. If we do not receive a response, we will restock the items after a 30 day period, and you will receive a store credit code in the amount of the original order minus 20% restocking fee and shipping costs.
INCORRECTLY ENTERED SHIP TO ADDRESSES CAN BE COSTLY AND TIME CONSUMING! Please make sure to double check your Ship To and Bill To addresses upon placing your order. If you enter an incorrect Ship To address when you place your order and your package bounces back to us, we will make two good faith attempts to contact you about your incorrectly addressed package. The time-frame in which it takes for your package to bounce back to us once it has been sent to an incorrect address can take as long as one month! Please make sure to double check your address upon placing your order.
If you email us after your order has been shipped asking us to include an apartment number or any other additional address information that you did not include upon placing your order, we will need to collect an additional $10.00 for packages containing garments & jewelry items ($15.00 for packages containing footwear).
If your package bounces back to us, we will need to collect an additional $10.00 for packages containing garments & jewelry items ($15.00 for packages containing footwear), plus the amount needed to ship the package(s) back to you.
The additional $10.00 or $15.00 fee is necessary because we incur this charge from UPS when you have entered your information incorrectly and your package comes back to us undeliverable and/or when we have to include additional information you did not include upon placing your order.
If your package bounces back to us and we have tried to contact you and we do not receive a response, we will restock the items after a 30 day period, and you will receive a store credit code in the amount of the original order minus a 20% restocking fee and the shipping costs.
ORDER SUBSTITUTIONS: Sorry, but we are unable to process order substitutions after you place your order. We will try to help you, however, we are busily working to fill orders during the day and we do not guarantee any order cancellations or order modification and/or substitutions. This includes address changes due to information entered incorrectly upon placing your order.
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Other Stuff You Should Know
Here at Pink Impulse Inc., we strive to accurately represent the color and appearance of our products in our product images, which we quality check on at least 6 monitors. However, due to the fact that monitor settings vary, we strongly encourage all of our shoppers to read the product description in addition to looking at the pictures. For example, a burgundy dress may appear purple on your monitor due to your individual monitor settings. If you are in doubt about the color of an item, please don't hesitate to ask - we're here to help!
A word about Pink Impulse Inc.'s Inventory. All of our clothing, lingerie, jewelry & accessories items are in-stock and ready to ship. 75% of the footwear & costume styles you see on our site are in-stock and ready to ship; However please note: some sizes / styles require us to order them directly from the distributor which will extend your wait time for receiving your item from 7 - 15 days, sometimes shorter.
If you see an item that is "Temporarily Sold Out" it means that we plan to re-stock when it becomes available again from the manufacturer. If an item is truly no longer available, we take it off the site. We have many styles that we re-order on a continuous basis. Also, we always try to order items in a range of sizes since, as we know, there are all shapes and sizes of girls out there. We have received a lot of feedback that we should order more items in large sizes and/or plus sizes. We always try to do this. The problem is that these are often the most popular sizes. If what you see is only available in a small or medium on the site, that usually means the larger sizes have sold out and not that we only ordered it in the smaller sizes. Please shoot *us* an email to see if the item in which you are interested is still available in your size. **Thank you!!**
